What is e-business?

E-business is about using Internet technologies to provide superior customer service, streamline business processes, increase sales, and reduce costs. E-business uses tools such as email, online banking solutions, websites, supply chain management software and web-based customer relationship management.

E-commerce and e-business

Electronic commerce, or e-commerce, is any commercial activity, either business to business or business to customer, conducted over electronic networks such as the Internet. E-commerce includes the following activities:

·         Commercial transactions conducted by Internet, telephone and fax

·         Electronic banking and payment systems

·         Trade in digitized goods and services

·         B2B exchange of data

·         Delivery of goods and/or services purchased (order fulfillment)

·         Customer service

E-commerce is just one aspect of e-business. Any business owner who uses the Internet to develop or enhance their business is using e-business. This means that you may already be using e-business in your own enterprise.